01 / Bridal inquiry
An exciting question after closing.
The familiar moment: A couple’s message waits in the inbox overnight.
With a concierge: Welcome them, learn what they have in mind, and offer a path to a consultation.
The customer journey
Exceptional service lives in the follow-through.
Six familiar moments in a jewelry store. A little more care between each one.
01 / THE CUSTOMER JOURNEY
The store is closed. The conversation is open.
A couple is thinking about their ring. Their question has somewhere to go, even after your team heads home.
New bridal inquiryOval diamond · Around $15,000
02 / Repair update
A little reassurance goes a long way.
The familiar moment: A customer calls the bench to ask whether a ring is ready.
With a concierge: Text the customer when your team changes the repair status or marks it ready for pickup.
03 / Review request
Let a good visit speak for itself.
The familiar moment: The customer leaves happy, and asking for a review slips your mind.
With a concierge: Send a simple invitation to leave an honest review after the visit.
04 / Anniversary reminder
Remember the occasions that matter.
The familiar moment: A meaningful date passes before anyone has a chance to follow up.
With a concierge: A personal anniversary message, with the customer’s permission. Set it up together during onboarding.
05 / Appointment confirmation
Make the next visit easy.
The familiar moment: A consultation sits on the calendar without a reminder.
With a concierge: Send the date, time, and a simple way to ask for a change. Confirmation texting is included in Growth and Pro.
06 / Inventory inquiry
Give an answer you can stand behind.
The familiar moment: A customer asks about a stone while your team is serving someone else.
With a concierge: Capture the details. Answer from approved information or ask your team to confirm availability. Never invent inventory.
The numbers are worth a conversation.
Consider an illustrative store with 40 inquiries each month and a $6,500 average sale. One additional sale recovered would mean $6,500 in revenue before costs, compared with $149 a month for Growth. That is 43.6 times the software cost in revenue, not profit or ROI. It is a scenario, not a forecast or customer result.
The most useful starting point is your own store. Count the inquiries, visits, and completed purchases you already have. Then decide what better follow-up could realistically change.
Try your own numbers on the homepageMore time for the people
on the other side of the counter.
Meet Pablo Ignacio. See a real walkthrough. Bring your questions.
Book a 30-minute demo
30 minutes. No pitch deck.
No contracts. Cancel anytime.