Starter
Book a Starter demoA thoughtful first hello, every time.
$79/ month
- Website chat, day and night
- Unified messaging inbox
- Review request automation
- Customer inquiry capture
AI CHAT & MESSAGING FOR INDEPENDENT JEWELERS
Your store closes.
Your concierge doesn’t.
GemConcierge helps your jewelry store answer after-hours inquiries, coordinate consultations, and follow up with customers. Personal conversations, with your team in control.
Thoughtful AI. Your team in control.
FOLLOW THE CONVERSATION 
GEMCONCIERGETHE ART OF FOLLOWING THROUGH
AFTER HOURS. STILL PERSONAL.
J
Joshua’s next chapterAtelier Jewelers · Illustrative conversation
I’m looking for an engagement ring. She loves an oval stone and yellow gold.
YOUR CONCIERGE
A beautiful place to start. Does she lean toward a simple setting, or a little extra sparkle?
Taste, understoodOval diamond · Yellow gold
Product concept · Fictional store and customer
EVERY CUSTOMER STARTS SOMEWHEREA little inspiration.
A little inspiration.
A more personal conversation.
A familiar name. A saved photo. Something with a story. Start with what matters to them.
A SHOPPER MIGHT SAY
“I love the feel of Cartier.”
A MORE THOUGHTFUL NEXT QUESTION
What draws you in: the shape, the proportions, or how it feels to wear?Start with what they love. Let your team find their own expression of it.
Fictional shopper examples. Cartier is an industry reference, not a GemConcierge customer, partner, or endorser.
ONE RELATIONSHIP. EVERY CHAPTER.The whole journey.
The whole journey.
A human touch, throughout.
Explore the moments your concierge can help connect. Your team brings the judgment, knowledge, and care.
01 / INQUIRY
Be there when curiosity strikes.
A question at 9:41 PM can be the beginning of something important. Welcome it with approved answers and a clear next step.
Try it in the product tour01 / 05
ATELIER JEWELERSILLUSTRATIVE WORKSPACE
J
JOSHUA
I’m planning to propose. Where do I even start?
CONCIERGE
Let’s start with her. What does she love to wear?
OccasionAn engagement
After-hours inquiryBridal interestNew relationship
A conversation worth continuing
Illustrative workflows with fictional data. Your team confirms inventory, pricing, repair status, and appointment availability.
Less imagining. More exploring.
Meet your new
front desk.
You’re the owner of Atelier Jewelers, our fictional store. Follow Joshua from a late-night inquiry to his next chapter.
Open the full experienceInbox
Every conversation. One thoughtful experience.ALL CONVERSATIONS
Sample activity3 inquiries → Ready to welcome
JW
Joshua WilliamsBridal inquiry · Website chat
High intentTODAY · 10:47 PM
Oval diamond · $15,000 budget · Visiting with partner
AI DRAFT · AWAITING YOUR APPROVAL
Hi Joshua, congratulations! I’d love to help arrange a private bridal consultation. I’ll ask our team to prepare oval options around your $15,000 budget and confirm availability. Would Saturday at 2 PM work for you?
Stock, pricing, and promises are confirmed by your team.
Explore freely or take the guided tour. This is an interactive concept, with sample data throughout.
BUILT AROUND PEOPLE
Extraordinary jewelry.
Equally thoughtful service.
BETTER TOGETHERGood for your store.
Let’s talk about your store
Good for your store.
Personal for everyone.
Your standards, in every conversation.
Give every inquiry a thoughtful starting point, with clear boundaries for what your concierge can answer and when your team steps in.
- Answers shaped by your store
- Human review and takeover
- A consistent welcome
Your store. Your numbers.
What could one
recovered sale mean?
Explore the revenue from a sale you might otherwise miss. You choose the scenario. We don’t assume a conversion improvement.
$149 / month
See what’s included →GemConcierge Growth
THE RECOVERED-SALE SCENARIOILLUSTRATIVE
Illustrative additional monthly revenue$6,500 / mo
1 recovered sale out of 40 inquiries × $6,500
Revenue / software cost43.6×
Illustrative scenario, not a forecast. Revenue is before product and operating costs; this is not profit or ROI. Actual break-even depends on your margin. No additional sales are guaranteed.
Considering a move from Podium?
Familiar essentials.
A jewelry-first approach.
Messaging, reviews, and follow-up—with GemConcierge’s focus on independent jewelry stores. Compare the workflows that matter to you.
| What matters to your store | GemConcierge | Podium |
|---|---|---|
| Jewelry workflows | Bridal, custom design, repairs & follow-up | Offers jewelry solutions; confirm workflow fit |
| Website chat & shared inbox | Included in every plan | Available; confirm plan scope |
| Review requests | Included in every plan | Available; confirm plan scope |
| AI-assisted conversations | Jewelry-focused concierge with team control | AI Employee available; confirm scope |
Capabilities and setup vary by plan. Compare your actual requirements.
See the full comparisonRoom for your store to grow
A thoughtful investment.
A more connected store.
Start with Growth at $149/month. Month-to-month. Cancel anytime.
Recommended starting point
Growth
Book a Growth demoTurn inquiries into appointments. Keep customers informed.
$149/ month
- Everything in Starter
- Automated review workflows
- Appointment confirmation texts
- Repair status and pickup updates
- Client contact profiles
- Automated inquiry follow-up
Pro
Book a Pro demoPersonal service, across every store.
$249/ month
- Everything in Growth
- Multiple locations
- Team messaging permissions
- Advanced automations
Additional SMS billed at cost. Compare every plan detail →
Built specifically for independent jewelers.
Small enough to know your store.
Committed enough to get the details right.
Good questions
A few things you might be wondering.
Something else on your mind?
Ask Pablo Ignacio directly.
Do I need to change my phone system?
Website chat can be added without changing your phone system. We will check your current number and texting setup together before connecting SMS. Number eligibility and any transfer requirements depend on your provider.
What happens when the concierge does not know?
It hands the question to your team. Store-specific answers should come from information you approve. Inventory, repair completion, and availability should never be guessed.
How long does setup take?
Pablo Ignacio walks through your website, store information, and preferred workflows with you. The timeline depends on the channels and number setup you need. We agree on that before you start.
Do I stay in control?
Yes. You can review, edit, or take over a customer conversation. Your team decides what can be answered automatically and what should be escalated.
Your next great relationship
starts with a hello.
Explore at your own pace. We’re here when you’re ready.