The 10pm inquiry shouldn’t wait until morning.

You can’t answer every message yourself.

You’re helping someone choose a setting. The phone rings with another repair question. A couple messages about Saturday while you’re closing up. You want to follow up with all of them, but your team has customers in front of them, too.

Know what you’re buying before a sales call.

Podium serves many industries and asks you to contact sales for a price. Before signing with any provider, get the full cost, contract length, renewal terms, and cancellation process in writing. You shouldn’t have to guess what it costs to leave.

GemConcierge is built for independent jewelers. Plans are $79, $149, and $249 per month. No annual contract. Cancel anytime. Extra SMS is billed at cost; we confirm the applicable rates and carrier charges with you before you start.

Answer the message. Follow through on the visit.

Answer the 10pm engagement inquiry. Book the consultation and send the reminder. Text the customer when your team marks a repair ready for pickup. Ask for an honest review after the visit. You approve the store information and can take over any conversation.

We’re early. You get me directly.

I’m Pablo Ignacio. I founded GemConcierge in 2022, and I’m building this concierge with the first jewelers who sign on. Show me the questions you answer every day and the follow-ups you don’t have time for. We’ll start there.

When you have a question or something needs fixing, you can reach me directly. You should know who to call and be able to leave if it isn’t right for your store.