A good demo shows what the product can do. A good buying conversation also explains the agreement, the costs, and what happens if your needs change. Keep these questions next to you when you compare providers.
1. What is the complete price?
Ask for the plan price, taxes or carrier charges, setup work, additional seats, locations, and message overages. Have the provider price a realistic month for your store.
2. How long is the commitment?
Confirm the initial term, renewal term, and whether renewal is automatic. Ask where those details appear in the agreement. Do not rely on a phrase from the sales call.
3. How do we cancel?
Ask for the required notice, the cancellation method, any remaining payment obligation, and what happens to access at the end. Save the written answer with your agreement.
4. Who controls our number?
Clarify the current owner of your business number, who handles transfers, and what happens when you leave. Avoid canceling an existing phone service before the number migration is confirmed.
5. Can we export our information?
Ask which contacts and conversation records can be exported, in what format, and at what point. Review what you actually need to retain, rather than assuming everything should be copied.
6. What help is included?
Know how to reach support, what onboarding includes, and whether a person will help configure your store’s workflows. A named contact is useful only if the scope of their help is clear.
7. Can we test our real use cases?
Bring a bridal inquiry, a repair update, a reminder, and a question the assistant should escalate. Ask to see each one. Include your staff in the evaluation.
GemConcierge publishes month-to-month pricing and puts you in touch with Pablo Ignacio directly. Use the same questions with us. A clear agreement helps both sides start well.
Considering a concierge for your store? Compare GemConcierge’s public monthly plans or read our honest Podium comparison for jewelers.